Shipping & Delivery

Luxury Rent provides delivery and shipping for eligible purchase and rental orders subject to location, serviceability, outfit availability and booking confirmation.

1. SHIPPING AVAILABILITY

Shipping availability, estimated delivery timing and applicable logistics charges depend on the customer's pincode and order type.

Customers should provide a complete and accurate delivery address, pincode and reachable mobile number.

2. PURCHASE ORDERS

For purchase orders, applicable one-way shipping charges are confirmed before payment unless Luxury Rent expressly offers complimentary shipping for that order.

Once an order is dispatched, shipment or tracking information will be shared where available.

3. RENTAL ORDERS

For rental orders, outbound and return logistics charges may apply and will be confirmed before payment.

Shipping or courier transit to the customer does not reduce the applicable rental period before delivery.

4. RENTALS WITHIN THE REGIONAL SERVICE AREA

Orders delivered within Gorakhpur, Sahjanwa, Khalilabad, Deoria, Basti and Kushinagar follow the standard 48-hour rental period, even when the booking was placed online.

The rental period starts from the recorded delivery or handover time.

5. RENTALS OUTSIDE THE REGIONAL SERVICE AREA

Eligible courier rentals delivered outside the above regional service area receive a standard 3-day rental period.

The recorded delivery date is counted as Day 1, and the customer must hand the parcel to the approved return courier/pickup partner by Day 3.

Once an on-time return handover has been recorded, normal courier transit time back to Luxury Rent does not count as customer late time.

6. DELIVERY TIMELINES

Delivery estimates are based on the information available at the time the order is confirmed.

Customers booking for a fixed wedding, Garba, Navratri or other event date should disclose the event date before confirming the booking so that delivery feasibility can be checked.

Luxury Rent will make reasonable efforts to dispatch confirmed orders appropriately, but third-party courier operations may occasionally experience circumstances beyond our direct control.

7. DELIVERY ATTEMPTS

The customer is responsible for providing an accurate delivery address and being reasonably available to receive the shipment.

Delays caused by an incorrect address, unavailable recipient, refused delivery or customer-requested redirection may affect delivery and may result in additional logistics charges where applicable.

8. PACKAGE CHECK

Customers are encouraged to record a continuous unboxing video for purchase and rental deliveries, particularly where a wrong item, missing component or transit-related concern may need to be reported.

9. WRONG ITEM OR DELIVERY CONCERN

A customer receiving a materially incorrect purchase item should contact Luxury Rent through the official WhatsApp number as soon as possible and, where applicable, within the reporting period stated in our Purchase Cancellation, Return & Wrong-Item Policy.

10. SHIPPING CHARGES

Shipping/logistics costs are confirmed based on order type, pincode and applicable delivery/return requirements before payment.

11. CUSTOMER RIGHTS

Nothing in this policy limits any mandatory rights available to customers under applicable Indian law.

12. CONTACT

WhatsApp: +91 78601 83474

Email: luxuryrentofficial@gmail.com

Website: luxuryrentco.com