Pickup & Return

This policy explains the pickup, delivery handover and return process for Luxury Rent rental outfits.

1. CONFIRMED RENTAL TIMELINE

Every rental order will have a confirmed rental period based primarily on the customer's delivery or pickup location.

Customers within Gorakhpur, Sahjanwa, Khalilabad, Deoria, Basti and Kushinagar or nearby areas receive a standard 48-hour rental period, regardless of whether the booking was made online or offline.

Courier rental orders delivered outside the above regional service area receive a standard 3-day rental period.

2. REGIONAL / LOCAL RENTALS

For Gorakhpur and the regional service area, the rental period begins from the recorded time the outfit is handed over or delivered to the customer.

The outfit must be returned within 48 hours unless Luxury Rent has approved an extension before the original deadline.

3. OUTSIDE-REGION ONLINE RENTALS

For eligible courier rentals outside the regional service area:

The recorded delivery date is Day 1.

The following calendar day is Day 2.

The customer must hand the parcel over to the approved return courier/pickup partner by Day 3.

A valid courier scan, tracking update, pickup acknowledgement or similar evidence should show that the return handover occurred within the required period.

Courier travel time back to Luxury Rent after a valid on-time handover is not treated as customer late time.

4. RETURN DOES NOT MEAN RETURN REQUEST

A return is considered handed over only when the outfit has actually been accepted by the approved courier/pickup partner or physically returned to Luxury Rent.

Merely requesting a courier pickup, messaging Luxury Rent or generating a return request does not by itself complete the return.

Customers should therefore arrange the return with enough time to meet the applicable deadline.

5. PACKING THE RETURN

Customers should return all pieces, accessories and garment components originally supplied with the rental.

Wherever possible, the outfit should be returned using the supplied Luxury Rent packaging or another secure package suitable for garment transit.

6. RETURN PROOF

Online customers must retain their return receipt, courier tracking number or pickup confirmation until Luxury Rent confirms that the outfit has been received.

7. EXTENSIONS

An extension must be requested before the original return deadline and is subject to Luxury Rent's written approval and outfit availability.

If an extension is not approved, the original return deadline remains applicable.

8. LATE OR FAILED RETURNS

Late-return charges may apply where the customer fails to complete the return handover within the agreed period.

Additional consequences relating to prolonged non-return, loss or missing pieces may be handled according to Luxury Rent's Rental Terms, Security Deposit and Damage & Loss policies.

9. RETURN INSPECTION

Once received, the outfit may be checked for completeness, condition, missing components, damage and other relevant return issues before the refundable security deposit is processed.

10. CONTACT

For return coordination or assistance:

WhatsApp: +91 78601 83474

Email: luxuryrentofficial@gmail.com

Pickup / Showroom Location: Mobeen Complex, Kavya Beauty Salon, Ghantaghar, Gorakhpur – 273005, Uttar Pradesh, India