Purchase Return & Refund

1. Scope of This Policy
This policy applies only to products purchased from Luxury Rent. Rental bookings are governed separately by the Rental Terms, Booking & Cancellation Policy and other rental policies.

2. Return Eligibility
Return or exchange eligibility may vary by product. Any product-specific return conditions will be communicated on the product page, during checkout or before purchase confirmation.

3. Condition of Returned Products
Where a return is accepted, the product must generally be unused, unworn, unwashed, unaltered and returned with its original tags, packaging and included components intact.

4. Non-Returnable Products
Products that have been worn, used, washed, altered, damaged after delivery or returned without required tags or components may not be eligible for return or refund.

Certain categories may also be marked as final sale or non-returnable where applicable. This will be communicated before purchase.

5. Incorrect or Damaged Product
If a customer receives an incorrect product or a product with a significant issue that was not disclosed before purchase, they should contact Luxury Rent as soon as reasonably possible with relevant photographs or details so the matter can be reviewed.

6. Return Request
Customers requesting a return or exchange should contact Luxury Rent through the official WhatsApp, phone or contact channels and provide the order details and reason for the request.

7. Inspection
Returned products may be inspected before a refund or exchange is approved. Approval will depend on the product meeting the applicable return conditions.

8. Refunds
Where a refund is approved, it will be processed through an appropriate payment method after the returned product has been received and inspected.

Banking or payment-provider processing times may vary after Luxury Rent initiates the refund.

9. Shipping or Delivery Charges
Original delivery charges, return shipping costs or other logistics charges may be non-refundable unless Luxury Rent confirms otherwise or the return results from an error attributable to Luxury Rent.

10. Exchanges
Where available, exchanges are subject to stock, size and product availability. An exchange is not guaranteed until confirmed by Luxury Rent.

11. Sale / Promotional Purchases
Special offers, clearance products or promotional purchases may have different return conditions. Any such restrictions should be communicated before purchase.

12. Contact Us
For any purchase return, refund or exchange request, customers should contact Luxury Rent through the official contact information provided on the website.