Rental Terms

These Rental Terms apply to all outfits and products booked on rent through Luxury Rent. By placing a rental booking, the customer agrees to follow the applicable booking, payment, security deposit, pickup, return, fit, damage and cancellation conditions stated by Luxury Rent.

These Rental Terms apply to outfits rented from Luxury Rent through our website, WhatsApp, social media, physical location or any other authorised Luxury Rent booking channel.

By confirming a rental booking, the customer agrees to these Rental Terms together with our Booking & Cancellation, Security Deposit, Damage & Loss, Pickup & Return and Shipping & Delivery policies.

1. RENTAL AVAILABILITY

All rental bookings are subject to outfit availability for the customer's required dates.

Luxury Rent operates through both online and offline inventory. An outfit displayed as available online may simultaneously receive an offline enquiry or booking. For this reason, a rental is considered confirmed only after Luxury Rent has verified the outfit, rental dates and delivery/pickup location and has confirmed the booking to the customer.

2. RENTAL PERIOD — GORAKHPUR & REGIONAL SERVICE AREA

Customers receiving the outfit within Gorakhpur, Sahjanwa, Khalilabad, Deoria, Basti or Kushinagar receive a standard rental period of 48 hours.

This 48-hour rule applies whether the booking was placed online, through WhatsApp, or directly at our physical location.

The rental period begins from the recorded time the outfit is handed over or delivered to the customer.

The outfit must be physically returned to Luxury Rent, or handed over through an approved Luxury Rent return arrangement, within the confirmed 48-hour period unless an extension has been approved in advance.

3. ONLINE COURIER RENTALS OUTSIDE THE REGIONAL SERVICE AREA

Rental orders delivered outside Gorakhpur, Sahjanwa, Khalilabad, Deoria, Basti and Kushinagar receive a standard 3-day rental period.

For these orders:

Delivery date = Day 1

Following day = Day 2

Return handover must be completed by Day 3

The customer must hand the parcel over to the approved return courier/pickup partner by the return deadline and obtain a valid courier acceptance scan, tracking update or pickup confirmation.

Once the parcel has been handed over within the required period, normal courier transit time back to Luxury Rent will not be treated as customer late time.

Simply placing a return request without actually handing over the parcel does not complete the return.

4. RENTAL FEE

The applicable rental price is shown on the product page and/or communicated in the customer's confirmed booking.

Rental charges relate only to the agreed rental period and do not include ownership of the garment.

Applicable shipping or logistics charges are shown or confirmed separately before payment.

5. REFUNDABLE SECURITY DEPOSIT

A refundable security deposit may be required for rental orders. The applicable deposit amount will be shown on the product page or confirmed before payment.

The security deposit is separate from the rental fee.

The refundable balance is processed after the outfit is returned to Luxury Rent and completes the applicable return and quality-control inspection.

Where applicable, authorised deductions relating to late return, loss, missing pieces or damage may be handled according to Luxury Rent's relevant policies and the confirmed booking terms.

6. EXTENSIONS

Rental extensions are not automatic.

Any extension must be requested before the original return deadline and must be expressly approved by Luxury Rent.

Approval depends on availability and whether the outfit has a subsequent booking.

Unless otherwise stated in the confirmed order, an approved extension may be charged at 15% of the base rental price for each additional 24-hour period, rounded reasonably where required.

A request for an extension does not itself constitute approval.

7. LATE RETURNS

Where an outfit is not returned or handed over within the confirmed deadline and no extension was approved in advance, an unapproved late-return charge may apply.

Unless otherwise stated in the confirmed order, the late-return charge may be 30% of the base rental price for each additional 24-hour period.

Continued failure to return an outfit may also be handled under Luxury Rent's Security Deposit and Damage & Loss policies.

8. CUSTOMER RESPONSIBILITY

During the rental period, the customer is responsible for reasonable care of the complete outfit and all pieces supplied with it.

The customer should not make permanent alterations, cut fabric, remove embellishments, replace components or otherwise permanently modify a rented outfit without written approval from Luxury Rent.

Any accidental damage, loss or missing component should be reported to Luxury Rent promptly.

9. FIT & APPEARANCE

Customers are encouraged to review the available size, fit, measurements, photographs and product details before confirming a rental.

Normal rental returns at the end of the agreed period do not create a right to exchange an outfit during the rental because of personal preference, styling preference or fit unless Luxury Rent specifically agrees otherwise.

10. RETURN PROOF

Online customers should retain their courier receipt, return tracking number, pickup confirmation or other return-handover evidence until Luxury Rent confirms receipt of the outfit.

11. APPLICABLE LAW & CUSTOMER RIGHTS

Nothing in these Rental Terms is intended to limit any non-excludable rights available to a customer under applicable Indian law.

12. CONTACT

Luxury Rent

Mobeen Complex, Kavya Beauty Salon, Ghantaghar, Gorakhpur – 273005, Uttar Pradesh, India

WhatsApp / Customer Support: +91 78601 83474

Email: luxuryrentofficial@gmail.com

Website: luxuryrentco.com