PURCHASE POLICY

Purchase Cancellation, Return & Wrong-Item Policy

Clear terms for purchases, cancellations, dispatch verification and genuine wrong-item claims.

Every online order is verified and professionally documented before dispatch.

At Luxury Rent, every purchase is handled as an individual premium order. Before an online purchase is dispatched, the outfit is checked, documented and packed through our internal dispatch-verification process. This creates a clear professional record of the product, its condition, included pieces, order details and shipment information associated with that order.

The process is designed to protect both the customer and Luxury Rent by maintaining a reliable record of what was approved, packed and dispatched.

This policy applies to outfits purchased from Luxury Rent through our website, WhatsApp, social media, physical location or other authorised Luxury Rent sales channels.

Rental outfits are governed separately by our Rental Terms and Pickup & Return Policy.

1. PURCHASE CANCELLATION BEFORE DISPATCH

For online purchase orders, a cancellation or requested order change may be considered only before the order has been dispatched.

Once the purchase has been dispatched, normal cancellation is no longer available.

For offline purchases, the sale becomes final once the item has been billed and handed over to the customer.

2. FINAL SALE AFTER DISPATCH / HANDOVER

Purchased outfits are generally final sale after online dispatch or offline billing/handover.

Luxury Rent does not ordinarily accept returns, exchanges or replacements merely because of:

change of mind;

personal preference;

colour preference;

size or fit preference;

styling preference;

change or cancellation of an event;

or a customer deciding that they no longer wish to keep the purchased outfit.

Customers should review the product photographs, available measurements, fit information, included pieces and product description before confirming a purchase.

3. WRONG ITEM OR MATERIALLY INCORRECT DELIVERY

If Luxury Rent dispatches a completely different or materially incorrect product — for example, a customer orders one listed outfit and receives another — the customer should contact Luxury Rent through our official WhatsApp channel within 24 hours of recorded delivery.

The customer should provide:

a continuous unboxing video showing the parcel being opened;

clear photographs or video of the received product;

the relevant Order ID or payment details;

and any other reasonable information needed to review the claim.

Contacting Luxury Rent does not automatically establish entitlement to a return or refund. Claims are reviewed using the customer's evidence together with Luxury Rent's internal order and dispatch records.

4. DISPATCH VERIFICATION

Luxury Rent may maintain internal dispatch records showing relevant details such as the outfit, product code, colour, visible condition, included pieces, packaging, customer/order details, delivery address, dispatch date and shipment reference.

These records are maintained for fulfilment, quality control and dispute verification and are not intended for public display.

5. UNSUPPORTED OR INCONSISTENT CLAIMS

Claims may be declined where submitted information is incomplete, materially inconsistent with verified dispatch records or otherwise insufficient to support the claim.

Nothing in this section limits rights that cannot lawfully be excluded under applicable consumer law.

6. CUSTOMER STATUTORY RIGHTS

Luxury Rent's commercial final-sale policy does not override rights that may be mandatory under applicable Indian consumer law, including rights that may arise where goods are defective, materially not as described/agreed, spurious or otherwise covered by applicable law.

Where mandatory law requires a particular remedy, the applicable legal requirement will prevail.

7. PURCHASE EXCLUSIVITY — FRESH SALE ASSURANCE

Luxury Rent keeps outfits offered as fresh purchase pieces separate from previously circulated rental stock.

An outfit sold by Luxury Rent as a fresh purchase piece will not be presented to the customer as a new sale piece after it has already been used in our rental circulation.

Where a particular physical unit enters rental circulation before being sold, its fresh-sale purchase option will be removed or updated accordingly.

This policy is intended to preserve premium condition, transparency and customer trust.

8. RENTAL RETURNS ARE DIFFERENT

Returning a rented outfit at the end of its agreed rental period is part of the rental service and does not create a return right for purchased outfits.

Rental duration depends on delivery location.

Rentals within Gorakhpur, Sahjanwa, Khalilabad, Deoria, Basti and Kushinagar follow a standard 48-hour rental period.

Eligible courier rentals outside the above regional service area follow a standard 3-day rental period, with the recorded delivery date counted as Day 1 and return handover required by Day 3.

Rental customers should refer to the separate Rental Terms and Pickup & Return Policy.

9. OFFICIAL CLAIM CHANNEL

Purchase-related claims should be submitted through Luxury Rent's official WhatsApp channel:

+91 78601 83474

Email: luxuryrentofficial@gmail.com

10. APPLICABLE LAW

Nothing in this policy is intended to restrict or remove any right that cannot legally be excluded under applicable Indian law.