FAQs

1. What is Luxury Rent?
Luxury Rent is a premium fashion platform where customers can explore selected occasion wear for rent or purchase. Our collection is being built around stylish, premium looks for weddings, parties, festive events and special occasions.

2. Can I rent as well as buy an outfit?
Yes. Eligible products may be available with separate Rent and Buy options. The applicable rental price, purchase price and availability will be shown or communicated for each product.

3. How do I check whether an outfit is available for my date?
Availability depends on the specific product, size and requested date. You can check through the website where available or contact Luxury Rent through WhatsApp for confirmation.

4. How is a rental booking confirmed?
A rental is confirmed only after the applicable booking amount is received and Luxury Rent confirms the product and date. An enquiry alone does not reserve an outfit.

5. Is the booking amount refundable?
Once an outfit has been reserved for your selected date, the booking amount is generally non-refundable because the product is blocked from other bookings. Please refer to our Booking & Cancellation Policy for details.

6. Is there a security deposit?
Some rental products may require a refundable security deposit. The amount varies depending on the product and will be communicated before pickup.

7. When will I get my security deposit back?
The refundable security deposit is processed after the outfit is returned and inspected, subject to any applicable damage, loss, missing-item or late-return deductions.

8. Can I try the outfit before taking it?
For local rental bookings, customers are encouraged to inspect and try the outfit at pickup wherever reasonably possible.

9. What happens if the outfit does not fit me?
If a genuine fit issue is identified at pickup and you decide not to take the rental outfit, the remaining rental amount may not be collected. The booking amount may still remain non-refundable because the outfit was reserved for your date.

10. Can rental outfits be altered?
Permanent alteration, cutting or modification of rental garments is not allowed unless specifically approved by Luxury Rent.

11. What happens if an outfit is damaged?
Normal reasonable wear may be accepted. Damage beyond reasonable wear, excessive stains, missing components, unauthorized alterations or loss may result in reasonable charges after inspection.

12. Where do I collect and return rental outfits?
Unless otherwise specifically confirmed, rental pickup and return are handled through the designated Luxury Rent / Kavya Beauty Salon location in Gorakhpur.

13. Do you deliver rental outfits?
Rental delivery is not automatically available. If delivery is offered for a particular booking, Luxury Rent will confirm it separately.

14. Do you ship purchased products?
Shipping may be available for eligible purchased products depending on the product and destination. Applicable charges and delivery information will be communicated during the order process.

15. Are jewellery or accessories included with an outfit?
Only the pieces specifically mentioned with a product are included. Jewellery, handbags or other accessories should not be assumed to be included unless clearly stated.

16. What salon services are available?
Luxury Rent is associated with Kavya Beauty Salon, with bridal, party and festive beauty services available subject to appointment availability and applicable packages.

17. Are salon benefits available with every rental?
No. Complimentary makeup or discounted salon benefits may apply only to selected rentals, occasions or packages. Eligibility will be clearly communicated.

18. How can I contact Luxury Rent?
You can contact us through the official WhatsApp, phone, email or website contact form for product enquiries, availability, bookings and support.